I’m SURE I’ll never use ESURE again!

So, I decided to sell my car, and on rare occasions when I need a car, use Munguin’s and his chauffeur.

It was originally meant to be a plan for the future, but just out of interest I took the car to a dealer and asked how much he would give me for it.

When he offered a good bit more than I was expecting, I thought… why not?

No waiting for phone calls, dealing with people who say they’ll come to see it and don’t, or people who come and say no, or who say yes but offer £500 less than what I’m asking because they think I want to haggle with them… Spoiler: I don’t.

With that in mind, with no notice, the car was sold on Thursday.

Then, of course, on Friday, I had to cancel the insurance.

I went to the site and indicated what I wanted on the “chat”. First of all I got AI, telling me that there was a queue and I would have to wait 10 minutes. After about 15 minutes I was transferred to an actual person.

First huge surprise was that while they owed me £117 for the 6 months remaining on the insurance, there was a cancellation charge of …wait for it…

£60 Grrrrrrrr!

OK, nothing I can do about it. It’s how they make money by coning people. It involved them ticking a box and the money being transferred. How can that cost £60?

It can’t.

There then followed a discussion about getting the repayment.

Problem: The credit card I had used to pay the insurance was scammed some time ago, the bank cancelled it and issued a new one.

So they had to wait 24 hours before they could do anything as the system had to accept the new credit card… and for some weird reason that cannot be done immediately.

So I had to phone back on Saturday.

Same carry on, 15 minute wait, bot, eventually a person who, it turns out was dealing with 3 other people at the same time… After another 15 minutes I had explained the situation, because no one had bothered to record yesterday’s conversation.

So they said they were very busy but would phone me at 2 pm. And so I waited… and waited… and waited.

And at 7 pm, I gave up.

Now we are at Sunday and, champion that I am, I try again. This time the queue is longer, but I wait anyway. And I go through all the explanations for the third time, with long pauses while, doubtless, she deals with other calls.

And once again I’m promised a phone call… this time in 5 minutes. After 30 minutes, nothing.

So, angry now, no, absolutely fizzing now, I go on again and have the same wait because, of course, they are very busy.

Eventually I get to tell them the story, again!

They say that they tried to phone me.

‘What was the number you used?’, I ask. And they tell me a number I haven’t had for ages. I wouldn’t have minded that, had I not pointed out that my telephone number had changed and had I not provided them with the new one.

And finally I get a very crackly phone call, I suspect from India, because as well as being a terrible line, the lady had a very strong accent which was hard to understand and she had difficulty with my Scottish accent.

We have to repeat everything several times and I give her my account number. I’m absolutely 100% doubting that there is the slightest chance that I will get my money (within 7-10 days, although money transfers are immediate!)

I would say, whatever you do, don’t use Esure… but of course, I imagine that every other insurance company will be exactly the same.

Inefficient, rude, uninterested and grifting.